Q: I forgot my password, i requested a new one, but its not in my inbox.
A: The e-mail may be located in your spam or bulk folder.

Q: I found the new password, but its not working.
A: Be sure to type it exactly as it was given. Try to copy and paste the password.

Q: I'm having problems ordering from my account.
A: Try creating a new account with a different e-mail address. You can still use the same mailing address. You can get a free email account from www.yahoo.com

Q: I'm having problems using my credit card.
A: Try creating a paypal account and use it to make your payment. A paypal account is free, get one at www.paypal.com